Sometimes I just want the hold music…

What is it with telephone customer service these days? Correction: what is it with automated telephone customer service? Must they program it to drone on and on about every single product that the company offers? Including the one that I’m calling to inform them is not working as it should?

I have better things to do than sit on hold, so I attempt to multitask, but being solicited in the most “pleasantly annoying” voice I could imagine impairs my ability to even hear myself think.

Whatever happened to the good ol’ days of being placed on hold to the soothing sounds of Kenny G.?

How I long for those days.